Force Phone To Connect To 2.4ghz

If you lot are connecting an Arlo camera direct to a Wi-Fi router—without an Arlo SmartHub or Base Station—you must connect your mobile device to your router's two.iv GHz band during the setup process. Many routers broadcast Wi-Fi networks in both ii.4 GHz and 5 GHz bands. Your Arlo device directly connects to a ii.4 GHz Wi-Fi network. This means that you lot must first connect your mobile device to your 2.4 GHz Wi-Fi network, and then connect your Arlo device to that same 2.4 GHz Wi-Fi network during the setup process in the Arlo Secure app.

Note: The Arlo Video Doorbell, Pro three Floodlight Camera, Q, Q Plus, and Baby can connect directly to a two.4 GHz Wi-Fi network.

Find your 2.4 GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that you lot select the SSID that indicates information technology is a 2.4 GHz network. This is typically indicated by a ii, 2.4, or 2G at the stop of the SSID.

If y'all have both 2.4 GHz and 5 GHz Wi-Fi networks:

• Your two.4 GHz network proper name or SSID might have a 2, 2.4, or 2G at the end.
• Your 5 GHz network proper noun or SSID might have a 5 or 5G at the cease.

Some Wi-Fi routers have only one Wi-Fi network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. If you're having trouble connecting and your Wi-Fi network proper name doesn't indicate whether information technology'south ii.iv GHz or five GHz, read the Troubleshooting section in this commodity.

Connect to your two.4 GHz network

To connect your iOS (Apple tree) device to a ii.iv GHz network:

1. Unlock your device and open Settings.
2. Tap Wi-Fi, most the top of the listing of settings options.
3. Plough on Wi-Fi by borer the switch next to Wi-Fi at the top.
   Annotation: Wi-Fi is enabled when the Wi-Fi button is dark-green.
4. Select a 2.4 GHz Wi-Fi network.
   This is commonly indicated by a 2, ii.4, or 2G at the finish of the network proper noun or SSID.
5. If prompted, enter the password for the network.
   When you are continued to the Wi-Fi network, a blue checkmark appears to the left of the network proper name.

To connect your Android device to a two.4 GHz network:

1. Unlock your device and tap the Settings app.
2. Tap Network & Internet > Wi-Fi.
3. Enable Wi-Fi past tapping Utilize Wi-Fi at the acme.
4. Select a ii.iv GHz Wi-Fi network.
   This is ordinarily indicated by a two, 2.iv, or 2G at the end of the network name or SSID.
5. If prompted, enter the password for the network.
   When your device is connected to the Wi-Fi network, the discussion Connected appears under the network name.

Troubleshooting

If your Wi-Fi network name or SSID doesn't indicate whether information technology's 2.four GHz or 5 GHz:

• Try opening your router settings, and look for a ii.4 GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer.
• Contact your Internet Service Provider (ISP), and ask for help connecting your mobile device to a 2.iv GHz Wi-Fi network.

If your router uses the aforementioned Wi-Fi network proper noun or SSID for both 2.4 GHz and five GHz Wi-Fi bands:

• Routers can use the same network name or SSID to circulate both 2.4 GHz and five GHz Wi-Fi networks. If your mobile device is continued to a mesh network, your Arlo device will non be able to connect to the 5 GHz band, so it will automatically connect to the 2.iv GHz band.
  • For networks that have the same SSID for two.4/five GHz: Attempt temporarily disabling 5 GHz in the router settings.
  • For Mesh systems: If yous are having difficulty connecting, try temporarily turning off the access points, and connect the photographic camera to the chief router starting time. Once installation is consummate, power on the access points once more.

If your Arlo device even so isn't constitute during setup:

• Ensure that you entered the right SSID and password in the Arlo Secure app during the setup process.
  Note: The SSID is case sensitive. Ensure that it is EXACTLY correct when yous enter information technology in the Arlo Secure app.
• Ensure that your mobile device is Non connected to a VPN.
• Ensure that "machine join" settings are turned off on your mobile device.
• Ensure that Wi-Fi Assist and Adaptive Wi-Fi features are off on your mobile device.
  Wi-Fi Assistance and Adaptive Wi-Fi features use cellular data when your Wi-Fi connection is poor. This tin can interfere with the Arlo device setup procedure.
  • To plow off Wi-Fi Assist on iOS, visit https://support.apple tree.com/en-ca/HT205296
  • To turn off Adaptive Wi-Fi on Android, visit https://world wide web.samsung.com/au/back up/mobile-devices/milky way-note-8-what-is-adaptive-wifi/
• Visit Arlo Back up to speak with an good.

Final Updated:05/17/2022 | Article ID: 000062370

Source: https://kb.arlo.com/000062370/How-do-I-connect-my-mobile-device-to-a-2-4-GHz-Wi-Fi-network-to-set-up-my-Arlo-camera

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